Replacing Boat Earphones: A Step-By-Step Guide For Beginners

If you're looking to replace your boat earphones, the first step is to determine whether or not they are still under warranty. Boat offers a 'no questions asked' replacement policy, which means they will replace the product if it is within the warranty period. To claim the warranty, simply email their customer support and mention the defect, attaching a copy of the invoice. It is important to note that the warranty does not cover physical or electrical damage resulting from malicious destruction, ordinary wear and tear, or unauthorised modifications. If your earphones are not under warranty, you may still be able to get them repaired or replaced, but it will be on a chargeable basis.

BoAt earphones warranty claim process

BoAt earphones come with a warranty, and the company offers a 'no questions asked' replacement policy for products within the warranty period.

The warranty claim process is straightforward. If you have purchased the earphones online, you can email the company at [email protected] and describe the defect in the product. You will also need to attach a copy of the invoice, which can be obtained from your Amazon or Flipkart account.

The company's customer care team can be reached at 022-4946-1882 for any warranty-related issues. Alternatively, you can write to them at [email protected] for warranty claims and service-related queries.

It is important to note that the warranty does not cover any physical or electrical damage resulting from malicious destruction, ordinary wear and tear, or the affixing of items with adhesives or fasteners. It also does not cover damage from overcharging or the use of batteries, power supplies, or other sources of power not recommended by the manufacturer.

The warranty period for boAt Bluetooth earphones is specified as follows:

> The warranty period for different boAt products shall be as specified hereunder. The applicable warranty service type shall be “Carry In” only unless otherwise specified. boAt Bluetooth Headphone/ Earphones

> The warranty period starts from the date of the original purchase of the SKU(s) by the first end-user. The invoice may consist of different SKU(s) having different warranty periods. Subject to applicable national laws, the Original Warranty Period under no circumstances will be extended, renewed, or otherwise affected due to subsequent resale, repair, or replacement of the Product(s). However, in the case of repaired and/or replaced parts, the warranty period will be for the remaining period of the original Warranty Period.

BoAt earphones warranty terms and conditions

BoAt earphones are covered by a limited warranty, which is governed by the "boAt Warranty Terms and Conditions". These terms and conditions outline the rights and responsibilities of both the customer and boAt in the event of a warranty claim. It's important to note that the terms and conditions may change from time to time without prior notice, so it's always a good idea to review them before making a purchase or filing a claim.

• The warranty period for boAt earphones starts from the date of the original purchase by the first end-user.
• To make a warranty claim, you must present the device and the original proof of purchase, which includes the name and address of the seller, the date and place of purchase, and the GST number.
• The warranty does not cover physical damage to the product, and any repairs or services due to physical damage will be on a chargeable basis.
• The warranty is void if the product has been tampered with or handled by unauthorised personnel.
• Repairs or replacements under the warranty will be carried out by boAt-authorised service centres only.
• The warranty does not cover any software programs, whether provided with the product or installed subsequently.
• The warranty is non-transferrable and does not provide a right to extend or renew the warranty period.
• BoAt reserves the right to refuse a warranty claim if the information provided is incomplete or illegible, or if the customer details are incorrect.
• In the event that boAt is unable to repair or replace a product during the warranty period due to obsolescence or any other reason, they may offer a refund or a product with equivalent features.
• The maximum liability of boAt under any circumstances is limited to the invoice amount paid by the purchaser for the product.
• Any disputes arising out of the warranty or service agreement shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra, India.

BoAt earphones repair/replacement policy

BoAt earphones come with a warranty that covers repairs and replacements. The warranty period for boAt earphones is typically one year from the date of purchase. If your earphones are still under warranty, you can contact boAt's customer support to initiate a warranty claim. You will need to provide proof of purchase and the original packaging, and the company may repair or replace your earphones with new or refurbished ones.

If your boAt earphones are no longer under warranty, you can still get them repaired, but it will be on a chargeable basis. You can contact boAt's customer support or visit one of their authorized service centres to get a cost estimate for the repair. It is recommended that you provide the original proof of purchase and any relevant accessories when bringing your earphones in for repair.

Additionally, boAt's warranty does not cover physical damage to the earphones, and any repairs or replacements due to physical damage will be at the sole discretion of the company.

• Gather your proof of purchase and the original packaging: When making a warranty claim, you will need to provide valid proof of purchase, such as a receipt or invoice. The proof of purchase should include the date and place of purchase, the seller's name and address, and the GST number.
• Contact boAt customer support: You can reach out to boAt's customer support team by calling their helpline number (022-6918-1920) or by emailing them at [email protected]. Their operating hours are between 9 am and 7 pm, and they are closed on Sundays and national holidays.
• Provide product details: When contacting customer support, be prepared to provide details about your earphones, such as the model number, date of purchase, and a description of the issue you are facing.
• Follow instructions: The customer support team will guide you through the warranty claim process, which may involve sending your earphones to a service centre or providing additional information.
• Repair or replacement: Depending on the assessment of your earphones, boAt may offer to repair or replace them. Repairs may be carried out using new or factory-refurbished parts, and replaced products will not include the original packaging or accessories.
• Warranty for repaired/replaced products: If your earphones are repaired or replaced under warranty, the warranty period will continue from the date of the original purchase, not the repair or replacement date.

It is important to note that the warranty terms and conditions may change from time to time, and you should always refer to the latest version available on the boAt website. Additionally, the warranty is only applicable within the territorial boundaries of India.

BoAt earphones customer care for warranty-related issues

BoAt earphones are covered under the "boAt Warranty Terms and Conditions", which can be found on their website. The terms and conditions of the warranty are subject to change without notice.

If you are experiencing issues with your boAt earphones that are covered under warranty, you can contact their customer care team for assistance. The customer care number is 022-6918-1920, and they are available from 9 am to 7 pm, except on Sundays and national holidays.

When making a warranty claim, you will need to provide the following:

• The device(s) or the affected part thereof
• Original proof of purchase, including the name and address of the seller, the date and place of purchase, GST number, and valid serial number for serialized products

Please note that the company reserves the right to refuse to repair or service any product(s) in the absence of the original proof of purchase. Additionally, any physical damage to the product(s) shall render the warranty null and void, and repairs or service on such products will be on a chargeable basis.

For all inquiries, you can also email boAt at [email protected].

BoAt earphones troubleshooting

If your boAt earphones are not working properly, there are several troubleshooting steps you can try before contacting customer support.

First, check the charging components, including the charging adapter and cable, for any damage. If either component is damaged, it will need to be replaced with a new one. Next, ensure that your earbuds are sufficiently charged by charging them and then checking if they are working properly. It is also important to regularly clean the charging pins on both the charging case and the earbuds with a tissue or soft cloth.

If you are still facing issues with your boAt earphones, try pairing and unpairing the earbuds with your media device. Turn off the Bluetooth and earbuds, then turn them back on and reconnect. If this does not work, reset your boAt Airdopes to their initial configuration. The process for resetting boAt Airdopes varies depending on the model, so refer to the user manual guide for specific instructions.

If you have tried all the above troubleshooting steps and your boAt Airdopes are still not working, the issue is most likely related to hardware. In this case, you should contact the boAt Service Centre or visit their support page for further assistance.

Customer support contact information:

• Phone: 022-6918-1920
• Email: [email protected]
• Website: https://support.boat-lifestyle.com/

Frequently asked questions