Replacing Earbuds On A Boat: A Step-By-Step Guide

If you're looking to replace your boat earbuds, there are a few things you should know. Firstly, boat offers a replacement for product units received within 7 days of delivery if the product is defective, has physical damage, or is not functioning properly. Replacements are also offered if the product differs from its online description or specifications. It's important to notify boat's support team within 24 hours of receiving the product if you intend to request a replacement. Additionally, boat provides troubleshooting resources and customer support through email and phone to help resolve any issues you may encounter with your earbuds.

Cancelling an order

• Visit the Boat website.
• Log in to your account.
• Go to the menu and click "Manage Your Order".
• Click on the "Cancel Order" option.
• Provide a reason for the cancellation.
• Wait for some time, and the order will be automatically cancelled.
• Call the Boat customer care number.
• Inform them that you want to cancel your order and provide your order ID when asked.
• Your complaint will be registered.
• Wait for some time, and the order will be automatically cancelled.

It is important to note that Boat allows cancellation of orders within 4 hours of placing the order. After an order has been dispatched, it cannot be cancelled according to company policy. However, if you still do not want the product, you can refuse to accept the delivery from the courier. Subsequently, you will need to call customer care to request a refund. Refunds are typically processed through the same payment method used for the original transaction and can take 7-14 days, depending on the bank and payment gateway.

Returning faulty earbuds

If you have purchased faulty earbuds from boAt, you can request a replacement or a refund. Here is what you need to know about returning faulty earbuds:

Replacement Policy

BoAt offers a replacement for faulty earbuds under the following circumstances:

• The customer must notify boAt within 24 hours of receiving the product if it is delivered in a defective condition or has physical damage.
• If the customer establishes that the product is not functioning properly within seven days of delivery, boAt may provide a replacement with a fresh box unit.
• In the case of receipt of damaged or defective items, customers should report the issue to the boAt website support team. A boAt team member will check and determine the issue, typically within 24 hours of receiving the product.
• If the customer feels that the product received is not as described on the website or does not meet the specified standards, they must notify the website support team within 24 hours of receiving the product. The support team will then make an appropriate decision.

Circumstances Where Replacement is Not Offered

It is important to note that boAt will not replace the product under the following circumstances:

• The customer is unhappy with the look or sound quality of a defect-free product.
• Physical damage is not notified within 24 hours of receiving the product.
• There is electrical damage or any other type of damage caused by the user.

Return and Refund Policy

While boAt does not offer returns or refunds, customers can replace the product unit received within seven days from the date of delivery. However, it is important to note that boAt has a strict policy against abusing their replacement and return policies.

General Guidelines for Returning Faulty Earbuds

When returning faulty earbuds, it is essential to follow these guidelines:

• Ensure that the earbuds are eligible for replacement or refund under the terms and conditions of the seller.
• Contact customer support and provide detailed information about the issue.
• Follow the instructions provided by customer support for returning the faulty earbuds.
• Package the earbuds securely, including all original packaging and accessories, to prevent further damage during transit.
• Include proof of purchase, such as a receipt or invoice, with the return.
• Use a reliable shipping method that provides tracking information and insurance for the value of the earbuds.
• Keep a record of the tracking information and shipping receipt for future reference.

BoAt Warranty Terms and Conditions

It is important to note that the boAt warranty terms and conditions may vary depending on the product and the country of purchase. The warranty period for different boAt products, including Bluetooth headphones and earphones, is specified in the warranty document. The warranty covers defects in materials and workmanship under normal use conditions. However, it is essential to review the specific terms and conditions of the warranty for your boAt product to understand the coverage and limitations.

Replacements

If you need to replace your earbuds, boAt offers a replacement policy under certain circumstances. Firstly, you can replace your earbuds if they are found to be defective or physically damaged within 24 hours of receipt. In this case, you must notify the boAt website support team, who will assess and determine the issue. If a replacement is approved, the whole product package, including accessories, will be picked up by a courier arranged by boAt.

Additionally, within seven days from the date of delivery, you can request a replacement unit if the earbuds are not functioning properly. It is important to note that physical damage must be notified within 24 hours of receiving the product, and replacements are not provided if the customer is unhappy with the look or sound quality of a defect-free product.

For products with custom engraving, replacements are not offered, but a full refund is applicable if the order is undelivered or returned to its origin.

If your earbuds are within the warranty period, you can refer to the "boAt Warranty Terms and Conditions" for guidance on eligible repairs and replacements. The warranty period for different boAt products varies, and you can contact the boAt support team or refer to their website for specific information.

In some cases, you may need to repair your earbuds instead of replacing them. You can find troubleshooting guides and FAQs on the boAt website or reach out to their support team for assistance.

Reporting damage

If you have received a damaged or defective pair of Boat earbuds, you can report it to the Boat website support team. You must notify them within 24 hours of receiving the product. The Boat team will then check and determine the damage at their end, which is typically reported back to the customer within 24 hours of receiving the product.

If you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of the Boat website support team within 24 hours of receiving the product. The website support team will then look into your complaint and take an appropriate decision.

You can also call Boat's customer support number at 022-4946 1882 or 022-6918 1920. Their experts are available to help between 9 am and 7 pm, excluding Sundays and national holidays. You can also email them at [email protected].

Troubleshooting

If you are experiencing issues with your boAt earbuds, there are a few things you can try before seeking a replacement.

First, check that your earbuds are properly charged. If your earbuds are not holding a charge, try replacing the charging cable with a different one to see if that resolves the issue.

If you are having connectivity issues, ensure that your earbuds are properly paired with your device. Try turning off and on Bluetooth on your device, and then re-pairing the earbuds.

If you are experiencing sound quality issues, such as distortion or low volume, check that the earbuds are properly inserted into your ears and that the ear tips are the correct size and fit securely.

If your earbuds are not functioning properly, you can try resetting them. To do this, locate the small reset button on the earbuds and press and hold it for a few seconds until you see the LED light flash. Then, try reconnecting your earbuds to your device.

If you have tried the above troubleshooting steps and are still experiencing issues, you may need to contact boAt customer support for further assistance. They can be reached via phone, email, or through their website support team. Additionally, if your earbuds are within the warranty period, you may be eligible for a repair or replacement.

Frequently asked questions