Troubleshooting Pitney Bowes Meter Scale: Large Envelope Woes

If your Pitney Bowes meter scale is not working, there are several troubleshooting steps you can take to try and resolve the issue. The specific steps will depend on the model of your Pitney Bowes meter. Some common issues include a scale that is not level, a communication issue between the scale and the meter, or an unresponsive scale. For example, if you own a mailstation™ or mailstation2™, you can reset your scale by removing any items from your scale and pressing Review until the display says Reset the Scale to Zero?. If you own a DM300C, DM400C, DM450C, or DM475, you can try to zero your scale and test it with an item of known weight. If that does not work, you can try to level your platform or remove and restart your meter.

Troubleshooting a Pitney Bowes meter scale that is not weighing correctly

If your Pitney Bowes meter scale is not weighing correctly, there are a few troubleshooting steps you can try. The specific steps may vary slightly depending on the model of your device, but here are some general guidelines:

• Check for vibrations or obstructions: Ensure that there is nothing placed near the device that could cause vibrations, such as a fan blowing air. Also, make sure there are no items or obstructions on the scale itself.
• Zero the scale: Remove any items from the scale and locate the "Zero the Scale" or "Zero Scale" option on your device. Select this option to reset the scale to zero. Then, test the scale with an item of known weight.
• Check the level of the scale: If your scale has an external weighing platform, make sure that it is level. Remove the top cover of the weighing platform and locate the round glass level. Adjust the feet of the platform until the dot is inside the black circle.
• Restart your meter: If the previous steps do not resolve the issue, try restarting your meter. Remove the scale from the top of the meter or unplug the cable from the back of the meter if you have an external weighing platform. Unplug the power cord, wait a few minutes, and then plug it back in.
• Check serial port settings: If your device has serial port settings, select "Attached Scale" and test the meter by placing one letter-sized sheet of paper on the scale. It should weigh 0.2 oz.
• Disconnect and reconnect the scale cable: If the issue persists, try disconnecting and then reconnecting the scale cable. Ensure that the cable is securely connected.
• Contact customer support: If none of the above steps resolve the issue, contact Pitney Bowes customer support for further assistance. Have your model number and serial number ready.

By following these troubleshooting steps, you should be able to resolve most issues with your Pitney Bowes meter scale not weighing correctly. Remember to refer to the specific instructions for your device model, as the steps may vary slightly.

Troubleshooting a Pitney Bowes meter scale that is unresponsive

If your Pitney Bowes meter scale is unresponsive, there are several troubleshooting steps you can take to attempt to resolve the issue. Here is a comprehensive guide to help you through the process:

Identify the Issue:

Firstly, it is important to identify the specific problem you are facing. In this case, your meter scale is unresponsive, indicating a potential connection or functionality issue.

Determine Your Model:

The troubleshooting steps may vary depending on the model of your Pitney Bowes meter scale. Common models include the mailstation™ (K700), mailstation2™ (K7M0), DM100®i, DM125™, DM200L™, DM225™ (P700), and more. Identifying your specific model will help you find model-specific troubleshooting guides.

Basic Troubleshooting:

There are a few initial steps you can try that are applicable across different models:

• Ensure that there are no items placed on the scale that might interfere with its functioning.
• Check for potential sources of vibration near the device, such as a fan, and remove them if possible.
• Verify that no other devices are plugged into the device's USB ports, and try connecting the scale to a different USB port if available.
• Perform a hard reboot of the device by holding the power button until you see "Shutting Down" on the screen. Wait 5 seconds, then turn it back on.

Advanced Troubleshooting:

If the basic steps do not resolve the issue, you can try some more advanced troubleshooting techniques:

• Reset your scale by removing any items, pressing the "Review" button until the display prompts to "Reset the Scale to Zero?", and then testing with an item of known weight.
• Ensure proper communication between the scale and the meter. This may involve disconnecting and reconnecting cables, especially if you have an external weighing platform.
• Check if your scale is level, especially if you have an external weighing platform. Adjust the feet of the platform if necessary to ensure the dot is inside the black circle on the round glass level.
• Remove your scale and restart your meter. Unplug the power cord, wait for a few minutes, reconnect the scale, and then plug the power cord back into a wall outlet.

Seek Further Assistance:

If you have tried all the troubleshooting steps and your meter scale is still unresponsive, it is advisable to contact Pitney Bowes support for further assistance. Have your model number and serial number ready, and provide details of the steps you have already taken to troubleshoot the issue.

Remember to refer to the specific troubleshooting guides for your Pitney Bowes meter scale model, as the steps may vary slightly.

Troubleshooting a Pitney Bowes meter scale that is not detected

If your Pitney Bowes meter scale is not detected, there are several troubleshooting steps you can take to resolve the issue. Here are detailed instructions to guide you through the process:

Troubleshooting a Pitney Bowes Meter Scale Not Detected

Step 1: Check for Vibrations and Nearby Devices

Ensure that there are no objects placed near the device that could cause vibrations, such as a fan blowing air. Also, make sure that no other devices are plugged into the device's USB ports, as this can interfere with the scale's connection.

Step 2: Reconnect to a Different USB Port

Try connecting the scale to a different USB port on the device. Sometimes, the issue could be as simple as a loose or faulty connection, and switching to another USB port may resolve it.

Step 3: Remove Items from the Scale

Take any items or mailpieces off the scale. This step is crucial as it ensures that there are no physical obstructions interfering with the scale's functionality.

Step 4: Perform a Hard Reboot

If the issue persists, try performing a hard reboot of the device. Hold the power button until you see "Shutting Down" on the screen. Wait for the device to turn off completely, then wait for about 5 seconds before powering it back on.

Step 5: Disconnect and Reconnect the Power Cord

If the hard reboot does not resolve the issue, proceed to disconnect the power cord from the back of the machine. After a few seconds, firmly plug the power cord back in and turn on the device. This step helps to ensure that the connection is secure and functioning properly.

Step 6: Check Scale Communication and Level

If your scale still isn't detected, there may be a communication issue between your scale and the meter, or your scale may not be level.

To resolve this, try the following:

• Zero Your Scale: Remove any items from your scale. Press "Zero the Scale" or a similar option on your device, depending on the model. Then, test the scale with an item of known weight.
• Ensure the Platform is Level: If you have an external weighing platform, remove the top cover and locate the round glass level. Adjust the feet of the platform until the dot is inside the black circle. Then, test the scale again.
• Restart Your Meter: Remove the scale from the top of your meter or unplug the cable from the back of your meter if you have an external platform. Unplug the power cord, wait a few minutes, and then reconnect everything and test the scale.

If you need further assistance, you can reach out to Pitney Bowes customer support. They may provide additional solutions or guidance specific to your meter model.

Troubleshooting a Pitney Bowes meter scale that is not level

If your Pitney Bowes meter scale is not level, there are a few troubleshooting steps you can try. Here is a detailed guide to help resolve the issue:

Step 1: Identify the Model Number

Start by finding the model number of your scale. It is usually printed on a tag located under the top cover of the scale. This information is crucial for knowing which specific steps to follow and which adjustments to make.

Step 2: Access the Level

With the model number in hand, you now need to access the level to see if it is correctly calibrated. Remove the top cover of the scale. For models MP30/MP49, you will find the level inside a black circle. It is a small, round glass bubble level.

Step 3: Adjust the Scale Feet

If the bubble is not centred in the level, you will need to adjust the scale feet. Turn the scale feet clockwise to adjust them in the opposite direction that the bubble is leaning. It is important to always adjust the two feet on one side together to prevent the scale from rocking or becoming unstable.

Step 4: Secure the Level

Once the bubble is centred in the level, push down on all four corners of the scale to ensure each foot is firmly touching the table or surface. This step is crucial to ensure the scale remains level and does not shift or move during use.

Step 5: Replace the Cover and Test

After securing the level, replace the top cover of the scale. Now, test the scale with a known item. US quarters are a good option for testing, as they weigh 0.2 oz. each. Place a quarter on the scale to ensure it is now weighing items correctly.

If the issue persists or you encounter other problems, you may need to try more advanced troubleshooting methods or contact Pitney Bowes support for further assistance.

Troubleshooting a Pitney Bowes meter scale with a communication issue

If you are experiencing communication issues with your Pitney Bowes meter scale, there are several troubleshooting steps you can take to try and resolve the problem. Here is a detailed guide to help you through the process:

Identify the Issue:

Firstly, it is important to identify the specific problem you are facing. In this case, we are focusing on communication issues between the scale and the meter. This may result in incorrect weight measurements or other errors.

Basic Troubleshooting:

• Restart the Meter: A simple restart can sometimes resolve minor glitches or connection issues. Unplug the power cord from the meter, wait for a few seconds, and then plug it back in.
• Check Scale Placement: Ensure that your scale is placed correctly on the meter. If you have an external weighing platform, make sure it is securely connected to the meter.
• Zero the Scale: Remove any items from the scale and select the "Zero the Scale" option. Then, test the scale with an item of known weight.
• Check Level of the Scale: If you have an external weighing platform, open the top cover and locate the round glass level. Ensure that the dot is inside the black circle. If not, adjust the feet of the platform until the dot is inside the circle.

Advanced Troubleshooting:

If the basic steps do not resolve the issue, you may need to try some more advanced troubleshooting techniques:

• Restart Both Devices: Unplug the power cord and any connected cables from both the meter and the scale. Wait for a few minutes, then plug everything back in and power on the devices.
• Disconnect and Reconnect Cables: Unscrew the thumb screws on the scale cable and disconnect it from the meter. Unplug the power cord from the meter. Wait for a minute, then reconnect the scale cable and tighten the thumb screws. Plug the power cord back in and test the scale.
• Check Network Configuration: Ensure that your network is configured correctly to allow communication between the meter and the Pitney Bowes Data Center. This may involve reviewing networking and connectivity details with your IT department.
• Update PC Meter Connect: Check if you have the latest version of PC Meter Connect installed. If not, uninstall the current version and install the latest one. You can find the latest version on the Pitney Bowes website.
• Change PC Meter Connect Internet Options: Right-click on the PC Meter Connect icon in the system tray and select "Internet Settings." Toggle the settings for HTTP Transfer Protocol Method and Protocol, trying all available combinations until the issue is resolved.
• Try a Different Connection Method: If all else fails, consider trying a different connection method, such as installing PC Meter Connect and following the installation instructions.

When to Seek Further Assistance:

If none of the above troubleshooting steps resolve the communication issue, it may be necessary to contact Pitney Bowes support for further assistance. Have your model number and serial number ready when contacting support so that they can provide you with the most accurate guidance.

Frequently asked questions