Troubleshooting The Pitney Bowes Mp06 Scale: Common Issues And Fixes

If your Pitney Bowes MP06 scale is not working, there are a few troubleshooting steps you can try. Firstly, check if your scale is level and adjust the feet if necessary. Then, remove any items from your scale and try zeroing it. If that doesn't work, restart your meter by unplugging the power cord and waiting for a few minutes before plugging it back in. You can also try checking the USB cables and rebooting your meter. If these solutions don't work, you may need to contact Pitney Bowes support for further assistance.

Troubleshooting a Pitney Bowes scale that is not weighing correctly

If your Pitney Bowes scale is not weighing correctly, there are a few troubleshooting steps you can try. The specific steps may vary slightly depending on the model of your scale, but here are some general guidelines:

Step 1: Zero the Scale

Start by removing any items from your scale. Then, locate the "Zero" or "Zero the Scale" option on your device. This may be found by selecting the Scale or Weighing option from the Home screen. After selecting "Zero the Scale," test the scale with an item of known weight, such as a US quarter, which weighs 0.2 oz.

Step 2: Level the Scale

If your Pitney Bowes scale has an external weighing platform, ensure that it is level. Remove the top cover of the weighing platform and locate the round glass level. Adjust the feet of the weighing platform until the dot is centred inside the black circle. Once level, test the scale again with an item of known weight.

Step 3: Check Connections and Cables

If your scale is still not weighing correctly, check the connections and cables. For scales with a USB connection, disconnect and reconnect the USB cable from both the scale and the meter. If your scale uses a cable connection, unscrew the thumb screws, disconnect the cable, and then reconnect it after a few seconds. Ensure that the cable is tightened securely before testing the scale again.

Step 4: Restart or Reboot the Meter

If the previous steps do not resolve the issue, try restarting or rebooting your meter. Remove the scale from the top of the meter, and then unplug the power cord. Wait for a short period, and then plug the power cord back in, ensuring it is connected directly to a wall outlet. Place the scale back on top of the meter and test it with an item of known weight.

If you know the model number of your Pitney Bowes scale, you can also search for specific troubleshooting steps for that model on the Pitney Bowes support website.

How to zero a Pitney Bowes scale

To zero a Pitney Bowes scale, follow these steps:

• Ensure that there are no items on the scale.
• Depending on your model, either:
• Press the "Review" button until "Reset the scale to zero?" appears, then press "Enter" or "Yes".
• Select "Scale" from the Home screen, then select "Zero the scale".
• Press the "Weigh/Rate" button, then select "Zero the Scale".
• From the PitneyShip mobile app, click the gear icon, then "My Devices", and finally the zero scale arrow.
• The weight on your display should now read 0 lb, 0 oz.

If you are using a Pitney Bowes scale with a meter, you may also need to check the USB cables and reboot your meter.

How to check the USB cables on a Pitney Bowes scale

If your Pitney Bowes scale is not working, there are a few troubleshooting steps you can take to check the USB cables.

First, determine the type of scale you have. Lift the top off the scale and check the model and code. For the MP1S model, remove the top cover of the scale and look in the back left hole for a flashing red light. If there is no light, go to check the USB cables. If there is a red light, go to zero the scale. For the MP30/MP49 model, look at the bottom of the scale where the USB cable plugs in. You should see a flashing yellow light. If there is no light, go to check the USB cables. If there is a red light, go to zero the scale.

To check the USB cables, follow these steps:

• Select the Home icon.
• Disconnect the USB cable from the back of the scale.
• Wait five seconds, then reconnect the USB cable.
• Follow the cable to the left side of the meter and disconnect that end.
• Wait five seconds, then reconnect it.
• Check the scale with a known item. U.S. quarters weigh 0.2 oz. each and are a good test.
• To test the connectivity, use another USB cable. Scales for the meter use a standard USB 2.0 A to B cable. If you have a Pitney Bowes 1E20 laser printer connected to the meter, you can use the same cable. Other office equipment, such as a PC printer, can also use the same cable.

How to level a Pitney Bowes scale

If your Pitney Bowes scale is not working, it may be that your scale is not level. To level the scale, follow these steps:

First, find the model number of your scale. This is printed on a tag under the top cover. If your model number is not MP30 or MP49, you may not need to level your scale.

Next, take the top cover off of the scale. Inside the black circle, locate the small round glass bubble level. The dot inside the glass level should be located inside the black circle. If the dot is not inside the black circle, you will need to adjust the feet on the scale until the dot is inside the circle.

Turn the scale feet clockwise to adjust them in the opposite direction to which the bubble is leaning. It is important to always adjust the two feet on one side of the scale together to prevent the scale from rocking.

Once the bubble is level, push down on all four corners of the scale to make sure each foot is touching the table. Then, replace the top cover and check the scale with a known item. U.S. quarters weigh 0.2 oz. each and are a good item to test the scale with.

If levelling your scale does not resolve the issue, there are several other troubleshooting methods you can try. These include zeroing your scale, checking the USB cables, and rebooting your meter.

How to reboot a Pitney Bowes meter

If you are experiencing issues with your Pitney Bowes meter, you may need to reboot the device. Here is a step-by-step guide on how to safely reboot a Pitney Bowes meter:

Step 1: Unplug the Power Cord

Locate the power cord at the back of your meter and unplug it from the power source. This is the first step to safely turning off your device.

Step 2: Wait

After unplugging the device, do not plug it back in right away. It is important to wait for a short period, approximately one to three minutes, before proceeding to the next step.

Step 3: Plug the Power Cord Back In

Once you have waited for a sufficient amount of time, you can then plug the power cord back into the meter. Ensure that you plug it directly into a wall outlet.

Step 4: Check if the Issue is Resolved

After restarting your meter, check to see if the issue has been resolved. In many cases, simply rebooting the device can fix a variety of problems.

Next Steps:

If, after restarting your meter, the issue persists, there are a few additional troubleshooting steps you can take.

Solution 1: Check Your Network Configuration

Ensure that your network is configured correctly and is compatible with the Pitney Bowes Data Center. You may need to consult with your IT department to review the networking and connectivity details for your specific meter model.

Solution 2: Restart Your Meter and Communication Device

If you are using a Communication Device, you may need to restart both the meter and the device. Unplug the power cord and USB cable from the meter, and then unplug the power cord from the Communication Device. Plug the network cable into the Communication Device and a working network router, switch, or wall jack. Wait for an orange flashing LED light near the Communication Device's network jack, and then plug the USB cable and power cord back into the meter.

Solution 3: Contact Technical Support

If none of the above solutions resolve the issue, it is recommended to contact the Pitney Bowes technical support team. Have your model and serial number ready, and they will be able to provide further assistance.

Frequently asked questions